False phising activity

Good day

I tried to apply for a credit at Beares online and left my details. So this morning a lady/sales agent called Bhabha from Claremont branch sent me a Whatsapp saying that I have been approved and I should send the details of everything I needed to get on credit. With all the excitement because we will be getting the items we needed for my mothers new home. The lady started to ask me for questions about employment and salary, and answered because I thought she was confirming the information but looks like she was actually doing the application. I asked her if she is still busy with the application and she ignored my question and asked a different question. Later in the chat she told me that unfortunately I was declined.

I have already called and confirmed with my mother that we will be getting the items that we need for the house, and that she needs to cancel any other plans she had. Can I get an answer why did they lie and told me that I was approved because that is false/*****elent activity. What else can they do with all the information we giving them.

Can someone make sure that I do get approved, since I will not be able to tell my mother that we not getting the items, please advise other from this patform where else can I lodge my complaint because I do have all the Whatsapp chats with her that I have screenshot and kept in case this does not get resolved.

When you check your score all the time, it decreases your credit score and that affects you when you need credit, and for this lady to lie and went and run a check without my consent is not okay and I will have to take it further.