Extremely bad service and *********** sales agents

I bought a Scopio P/ Sense bed from Beares worth R5000 in March 2013. In January 2015, I noticed that the base was faulty and reported the matter to Beares Arcadia on 24 January 2015. The bed was still under guarantee. I kept going to the store and received empty promises. On 8 April 2015, I went to the store and found Lebo with the assisting manager eating crisps and sweets in full view of customers. To my surprise, a service request had not yet been logged with head office to request Bravo Sleep Products agent to come to my house and conduct an inspection. I waited at the store until this was sorted out. The Bravo agent were efficient and an inspection was done within the next two days. I received an sms on 13 April from Bravo with a reference number S132570 and they later contacted indicating that my base needs to exchanged. I should take the sms which they (Bravo) had sent me to Beares Arcadia so they can place an order for me. I went back to Beares store on 16 April with the sms from Bravo so that my order can be placed. Every time I went to the store, I spoke to Lebo who kept giving me excuses of how the people at head office are not helping her. I need my base, please.