Extreme Bad Service at Bears

We bought a Washing Machine on 28 June 2022 while there was a promotion running in Beares Rustenburg. and to this date it has not been delivered. We were promised the washing machine will be delivered the next day being 29 June 2022, to this date delivery has not been made. Instead we are told that our query will not be entertained as it is old and we must just go and get a refund.

How do you sell one machine twice? I am 100% sure that we were the first buyers of the last washing machine but maybe a much more important person came after to take it. I just hope it will not turn into a race thing as this leave a lot to be desired.

What is worse is the arrogance of the Customer Service Agents and the Regional/Area Manager of this branch. We are just insignificant to them.

Regards