Extreme Bad Service

I'm starting to be worried how bears employees handle my matter it does seems like they take me serious honestly.

Yesterday i wrote a second email to Zaib Abbass who works at head office asking for feedback till now im still waiting.

Because they know that insurance needs to cover me and they claim that they have my voice recording agreeing.

They think customers are stupid how can i agree to take insurance that will only cover me when i'm retrench at my age..... really i'm not happy and i won't advise anyone to buy from this store.