DO NOT BUY ANYTHING FROM BEARS UNLESS PROBLEMS AND TERRIBLE SERVICE

I am absolutely disgusted by the quality of service I received from Bears regarding a bed I purchased in 2024.

In December 2025, while the guarantee was still valid, I reported a faulty, creaking base. Despite multiple calls (confirmed by manager), I was unable to reach the manager until February. I was then told to contact the supplier myself, with zero follow-up from the store. I was also informed that my complaint was never recorded due to the absence of a complaints log procedure in December. In December I was told that "nothing can be done because the supplier is closed" In March, I went into the store, only to be told I must now pay for a new base because my complaint was “not handled timeously” — a delay caused entirely by their own failure to act.

This is unacceptable. In terms of the Consumer Protection Act, I am entitled to goods that are durable and service that is fair and responsible. I reported this within the guarantee period, and I will not pay for their incompetence.

I expect this to be resolved immediately. Otherwise, I will escalate this matter further.

Absolutely shocking service.