Disgusting service!

I am disgusted by the service I have received at Beares. Taking a fridge and appliances has been a nightmare from day 1! I missed a payment due to being in hospital and they sent a driver to my house and gave my neighbor my bill and advised them I had missed a payment after I had spoken to one of their consultants. Then when I called one of their useless managers Vincent in the pinetown branch he was more worried about my missed payment than them disclosing my personal affairs to a neighbor. Now they debited me once last week which was fine and then again this week and they have just taken my last funds that were meant to carry me through the month. When I called the same useless manager Vincent who chases payments, he told me to send an email and left it there! No feedback or anything! I even told them that one of my appliances stopped working and no help from them, despite that I pay for insurance monthly! What a nightmare! I guess I will need to miss another payment to get attention from them!