Disgusted by the level of incompetence

I have a account with bears furniture shop I think they work with lewis. My account was a month behind arrears ,so they called me early December 2024 I spoke to the store manager and told her I am settling the account.

I was given a settlement letter which did not have a discount and I consulted with the store manager who then said there is a discount and I said there is no discount. I called head office who took days to send the settlement letter which had a discount.

I then was like I over payed you cause the settlement letter gave 1700 off. On top of that I know that the settlement letter includes arrears where as I was forced to pay the arreas as it hadn't reflected on their side .They were threatening to take my furniture.

I was surprised as it settled ,till today I await my refund I am told there's no cash how is it my fault.

The head office takes literally a week to reply to emails the consultants are clues of their work .

I am utterly disgusted, they can't even give me a voucher worth that 1700 as i overpayed.

I still want my refund .