Disappointed with lack of understanding during temporary financial difficulty

I am an existing customer at Bear Furniture and until now I have had no issues with the service or the products. Unfortunately, this month (December) I am facing an unexpected salary delay which is completely out of my control. I communicated with Bears Furniture to explain the situation and requested an extension — so I could make the payment as soon as I can. Despite being transparent and proactive, I was told that an extension could not be granted because it is a new account. I fully understand that installments need to be paid and that there are policies in place, but I was hoping for a bit of understanding and flexibility considering the circumstances and the fact that I communicated. It is disappointing to feel that loyal and honest customers aren’t given room to breathe when life happens unexpectedly. A little empathy and support during difficult times would go a long way in building customer trust and long-term relationships. I hope Bear Furniture will consider reviewing this approach so customers who are responsibly are not treated the same as those who default without explanation.