Debit order cancellation

I would like to escalate a concern regarding the lack of assistance my mother has received at the Germiston branch.

She has been attempting to cancel her debit order in order to switch to EFT payments. However, despite visiting the branch multiple times, she has not been assisted.

Customers should be assisted promptly and efficiently, and this experience has been both frustrating and disappointing.

Kindly treat this matter as urgent and ensure that the necessary assistance is provided as soon as possible.

Thank you for your attention to this matter.