Damaged goods repackaged and sold

I bought 2 tvs a week ago. When delivered, the one TV was wrapped in cling Wrap with no remote, and upon switching the second TV on, the Screen had lines running across it as of it had been knocked or dropped. I contacted beares in wynberg first thing Saturday morning only to hear that they will sort it out Monday. Monday has come n gone n so had Tuesday n every other day of the week, yet I get promised next day delivery. I'm now stuck with a TV that doesn't work and sounds like it's going to explode.. Now the store wants to send me a smaller TV that's R2000 more.. This is not what signed up for. I signed up for a 65inch smart TV at 15999, get this sorted asap n replace this joke of a 32inch TV with no remote