CUSTOMER SERVICES ALL A LIE

I HAVE AN ACCOUNT WITH THE STORE WWHICH IS UP TO DATE, MY NAME HAS BEEN LISTED WITH THE BUREAU AS NONE PAYER I RCEIVED A EMAIL FROM HEAD OFFICE THAT THEY HAVE NOTIFIED THE BUREAUS TO RESTOR MY NAME UP AND TILL TO DATE MY NAME IS STILL LISTED AND MY ACCOUNT IS NOT IN ARREAS, THE SERVICE IS PATHETIC NOTWITHSTANDING THE CUSTOMER SERVICE RECEIVED FROM THEM