Customer Care ***********

I have sent an email on the 22/05/2018 on Beares website an customer care agent responded requesting my ID Number. I then responded to the email providing my ID Number till this day the 25/05/2018 I have not received any response from anybody. I then sent an email the 25/05/2018, whoever this person is has deleted my email, I received a read receipt saying your mail has be deleted and is NOT READ.

So basically this customer care way of following is *********** because they are useless agents who cannot assist a customer by sending emails and following the right channels. I am so sick and tired of this Useless Beares and agents who does not know what they are doing, in my email I have requested numerous times for the Customer Care number not one could assist me. I google the lewis group Customer care and give me this number ***I hold on for about 30 mins or more wasting my time, effort and my airtime still no answer I have hanged up the phone. This is totally unacceptable and *********** agents or customer care consultants.

They only thing I am requesting is cancellation documents for the TV, home theatre system and TV stand I have bought prior to 2014. This cannot be so difficult to work with even my child will be able to assist me much better then these agents, team leaders and Managers. If I do not get a response before next week the 31/05/2018 I will take this to the OBUDSMAN or even further. Please attend to this as URGENT as possible because I am just so GAT Vol of this *********** people who does not know what they are doing.