Complaint

We bought couches last year September at kempton park branch, Beares. First set came back with issues to get a replacement delivered was a mission but eventually we got it after going up and down at the store. The set that replaced it started giving us issues within 3 months we complained and complained but they never even sent someone to come inspect the couches until just last month when the picked up. We advised that we do not want them back even if they get repaired we would like a replacement which will cost us the same on instalments. We are told we have to wait for the ones to be repaired, only get that information when we keep going there over and over. The customer service is very poor and communication on their end sucks. Is has been over 3 weeks, no couches and we paid the May instalment, they will debit the June one and we still have no couches. Their head office is also of no assistance.

This is unacceptable.