Complain

Complaint Regarding Unauthorised Money Deduction I am writing to raise a formal complaint about an unauthorised deduction of money from my account by your store, despite the fact that my debt has been fully paid. On the 28th of February 2025 an amount of R1656 was deducted from my account without authorisation. This deduction is completely unwarranted as my loan account was settled in full on the 28th of January 2025. I have visited your branch three times to resolve this matter, on the 28th of February 2025, on the 2nd of March 2025 and on the 03rd of March 2025. Each time, I was assured that the issue would be handled promptly but as soon as I leave the store, no one seems to care. However, to date, no action has been taken to refund my money. Furthermore, I have not received any phone calls or follow-ups from either the branch or the head office.

On the 28th, when I visited the branch, I was directed to contact the call centre. There appeared to be confusion about who should assist me as I was transferred multiple times. I was informed that I would need to wait 48 hours for my money. Consequently, some of my debit orders did not process due to issues with Beares Store, resulting in arrears with other creditors. During my visit to the branch today, I spoke with a representative named Meloney, who appeared indifferent to my concerns and showed no sympathy regarding my situation. This situation is extremely frustrating and unacceptable. I request an immediate refund of the unauthorised deduction of R1689 and an explanation for this error. Additionally, I expect assurance that no further unauthorised deductions will occur in the future. Please treat this matter with the urgency it deserves. I expect to hear from you within a day as I have been waiting for more than 3 days already for my money. I also a confirmation that corrective action has been taken. I have spent a lot on fuel traveling to this branch without receiving any assistance.