********* business practices

I purchased furniture at Bears Thohoyandou two years ago. Furniture was delivered and assembled and in the process my ceiling was damaged. I went to Bears to report the incident to the Sales Lady and Branch Manager. The BM assured me that they would send somebody to come and fix the ceiling with my material. To date nothing has been done despite my reminders. All I got are empty promises and I write to alert customers aware that the store is led by people who are not trustworthy. They lack on business ethics.