Branch manager hiding - Cannot take ownership of a situation

I did app**** for credit last week Thursday at Beares Delmas branch, I provide them with bank statements, payslips, id and proof of address. They complete the application on the system while im there, the application went trough the credit check and they were happy. Then the branch manager came and said , that they are finished with the application and all they need is a letter from Truworths that my account has been paid up in full and closed. I phone Truworths from the branch and they immediately send the letter to the branch emial address. Then the branch manager said everything is 100 % and all they are waiting for is the amount of credit that Bears is going to allocate to me. After i left the the branch manager contact me and said they want bank statements from inside the bank with a stamp on it. I went to FNB Delmas and they did sent bank statements to Bears Delmas branch Manager. I also went to the Bears branch and ask the branch manager if everything is in order and if they have everything they need. He told me everything is 100 % and he confirm that he did received the mail From FNB Delmas. I also had the bank statements in my hand from FNB and I ask the branch manager if he need the originals where he confirm he do have it on his mail and does not need it, he going to send it off to head office credit department and then i must sign the contract with my credit limit. He Then he phone me again later on Friday and said now they wants the original...I told him im currently in Pretoria but will be in Delmas around 16:30 andf will bring the original] bank statments to him in person.On arrival at the branch I ask him why do he need the original now, this morning i was with him with the original bank statements and then it was not necessary. I did give him the originals and then he said he will phone me on Saturday at 10 am with approval and i can came in and sign the contract cause they just waiting for the credit amount that will be allocated to me and then I can start shopping . Then Saturday a lady by the name of Sara phone me and said that they will have approval before end of the day. Today n man at Bears branch Delmas phone me and said they need bank statements from the ATM How ridicules is this..Every day they want bank statements but every time they get the same information. Now when I phone and wants to talk to the branch manager, a lady buy the name of Poppie said that the branch manager does not want to talk to me anymore and i must log a complain at Head office. I felt that it was not necessary to contact head office and after i call the branch manager and again he did not wants to talk to me i realize to get this finalize i need to contact there head office. I did send them an email and did not get a response from them as well. It is clear nobody at Bears is prepared to take ownership of a problem and just put the problem on somebody else's table. I think the first step is for head office is to sent the personal at Delmas branch on a course on " How to do the general work at Bears Branches " and the branch manager on a client services course. It is important that a branch manager can take control over a branch and not hiding behind the back of is staff - Normally an application for credit takes about 10 minutes. A credit check, affordability check and then address confirmation...This application took not 5 minutes but currently 5 days