BEYOND DISGUSTED

Never in my life have I felt so hurt and let down. A sales representative named Momkeitie from the Volslorus Chris Hani mall called me on February 17th. She requested that I provide her my WhatsApp information, and she called me back to let me know that I had been given approval for a credit line of R35,000 and could come in to complete the transaction and pick up the furniture. When I arrive, she informs me that they require my work address and that she will call me again to schedule an appointment. This was quite distressing because I had to find a way to get to the store despite it being unnecessary. She told me to come in on Monday when I got home, and I kept reminding her that I had to call in at work and go to the store because I was working. However, she had not even started with my application at that point; instead, she required that I bring documents and go through the accounts process, which she had never suggested. The store manager Thando then completed the entire task. There were a lot of bad things she had done there, but I ignored them. She told me the head office will call me on the day I sat there for three hours trying to get things done, but I had to wait for them to call me back and she said I should come and sign my thing will be delivered later in the day. We went home to wait for the delivery truck, and when it did, my stock was there, but the microwave, bed, and refrigerator were all wrong. They told me they would need to cancel and remedy this, so AGAIN I had to go back to the store and not work, even though I continued telling them and had proof of what I needed, and eventually she admitted she was mistaken once more. Had to go back home the took the entire stock back. The store manager assured me her uttermost guarantee that she would revise the contract before delivering my items, and when she did, I could sign. I waited all day for the call. Nothing! I called numerous times to find out what was going on, but they treated me like an annoyance and kept telling me she wasn't there or that she was busy with a customer. When I asked the sales agent what was going on, she essentially said she didn't know and that I shouldn't question her. The store manager promises to call me back in 15 minutes when I phone again this morning, but she hasn't. After an hour, I had to call back. She was rude to the point that she advised me to look for another company and figure it out for myself because it wasn't her concern that Bears was refusing me, unlike when you accepted, gave me credit, and delivered. Now that you need to make up for a mistake you made, you're telling me I'm no longer accepted? That's beyond wrong.!!!!!!!!

I am willing to take whatever steps were necessary to fix this after all the difficulties I had with them and the pain I felt this had caused me. I'm horrified and disgusted.