Bears management and staff! Lack ownership and accountability, of this is not resolve, ombusman is next.

I'm going through the reviews of many unhappy customers, and Roger the account manager as he introduced himself, promised they will refund my money and my credit won't be affected.. But he promised the same thing to other clients😳 this is the second time I asked to collect the good due to the incompetency, lack of customer service and accountability..what if I give the goods and they decide to go against the agreement to refund the money? From the looks of it, the written agreement to refund me and to fix the mess they made and to prevent my credit score to be affected seems to me like empty promises🤔

Bears Wynberg and the head office, send people to manipulate clients to fix their ****!

How many clients are being wrongly treated? How many clients pay for their mistakes? How many have now bad credit due to the incompetence?

I'm uterly disappointed, As I told them the account was to build my credit, this mess will derail that opportunity and discredit me at any bank... And who takes ownership? nobody.