EN
Edward N

1 reviews | Active since Dec 2013

11 Jun 2022, 08:49

BEARS MABOPANE NOT HONORING THEIR WARRANTY ON BEDS

I bought a bed and a washing machine at Bears Mabopane on the 12th of October 2020 and cost price of the bed alone was R6000.00 at the time.

Earlier this year the Mattress starting sagging and I went and lodged a complaint around May only to be told I should pay a fee of R1740.00 for the warranty to be honored.

I find this to unfair as I've spent so much on the bed that could not even last for two years. Really this is against consumer act, I can not be expected to pay so much, especially with our economy collapsing. Where on earth am I expected to pay so much for something that could not even honor the warranty period.

@Bears, please attend to this.

0
Replies (4)
Beares
Beares's reply13 Jun 2022, 09:43
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 765720
Beares
Beares's reply17 Jun 2022, 13:24
Official

 
Dear Mr Ngobese, 
 
Our attempts to contact you has been unsuccessful, please contact Carol on *** w.r.t your complaint. 
 
Yours faithfully, 
 
Customer Service Call Centre 
EN
Edward N's update20 Jun 2022, 00:24
Reviewer Update
When did you try getting hold of me and what contact method was used as I never missed any call from anyone since
Beares
Beares's reply28 Jun 2022, 09:57
Official
Dear Mr Ngobese

Please be advised this matter has been amicably resolved.

Yours faithfully,
Lewis Stores