Bears Groblersdal

THE MANAGER ATTITUDE ITS BAD HE GOT THIS DON'T CARE I'M HERE TO GET MY SALARY EVERY MONTH AND THAT'S IT

I bought a bed from Bears in Groblersdal February 2018

I have done exactly what they stated on the letter they supply me with about the bed. After the month I phoned Bears and said that the bed still sleeps very hard. They said it will get better by time and it’s good for the spine. In the beginning of June I went into Bears and spoke to the sales lady and said that it feels we sleeping on stones. It’s not right that's this is doing this. She told me she will speak to their manager as he is not in the shop at the moment and will get back to me. On the 19 June I went back to Bears and still with no joy, they promise me that the manager will phone me. Again in July I phoned in with no joy. Me and my husband went to Bears on the 02 August and find the manager KOKETSO MOSOTHO in store on his cellphone. I ask him why don't he getting back to me about this bed.....still our bodies are so sore, my husband is going for physio and I'm nearby also to go. We sanding up with this pain all over our body. He told me he spoken to the matrass rep and he told him I bought an extra firm matrass. He can’t help me, now he trying to sort something out with head office. I also ask how long this will take. He told me he wouldn’t know because he trying his best. I ask him if you really trying you best why don’t you inform me about the responds of my query why must I beg to get hold of your guys why must I come all the time to your shop or phone just to hear you trying your best. To tell you the truth I felt he got that attitude he don’t mind he is there for his pay and nothing more. I said to him I want an answer about this before the 10 August, and what is the settlement amount if I pay in cash now. He gives me and settlement for the outstanding amount that’s not right as he must give me a settlement amount without the interest for early settlement. All he answer I will get back to you...... Today it’s the 30 August.... I went there again and ask him his name and the area manager name (DAVID DLAMINI) He got an non care attitude......He told me the area manager don’t have a phone nr I ask him the Head Office nr ********** 400, they putting me through to customer care I really don’t want to talk anymore to them.