Bears furniture store Wynberg branch Cape town has bad customer service!

Hello Peter

Id like to make a complaint about the Bears furniture store in Wynberg cape town . On the 18 th of February this year i bought a three piece Belmont Lounge Suite which costed me R16,999.99 i bought a KIC KTF 528 255LT Metallic Fridge that costed R3,999.99 and i also bought a Jasmin coffee table that was R4,999.99 i bought all this in cash and the total came up to R25 ,999.97 . All this that i bought was supposed to be a surprise for my mother who s in the Eastern Cape and im based in Cape town . I went to the store explaining that i wanted to buy furniture for my mom whos in the Eastern Cape i was a bit nervous cause it was my first time buying at bears and i was buying cash , they assured me and promised me that they would deliver the sales lady called mama Louise even called one of their customers to ask her to assure me that i should trust their store . When i bought the furniture i was going to leave the country for the month i informed them about that but told them they should email me incase there was any problems , i gave them my mom s number and also my cousin s number as well . My mother then told me they delivered all the other stuff except the Jasmin Coffee Table , they told her there was no stock . No one bothered to call or email me or my mother nor my cousin . The pandemic hit and i let it go cause i knew the store where closed and by that time i was back in Cape Town . When the stores opened I decided to call the Wynberg store the lady that answered told me she would get back to me but nothing, i called again i think after a week i was told they would get back to me and still no one called so I decided to go do a follow up at the Wynberg branch cause seens February no one had contacted me . I got there explained my situation to the manager called Mushfeeqa and she seem to have no clue obviously no follow up was done . The manager called the Butterworth store i was told so many stories one being there was no electricity at the branch then someone i have no clue who it was was at the hospital so they couldn’t help cause they where not at the office, just alot of things that did not make sense . So the manager of the Wynberg branch assured me she would do a follow up and she gave me a number and said i too should call the branch which i found very unprofessional , why must i be the one running after them ? She told me she would make sure they call me the next day and I received nothing no call from Wynberg nor Butterworth i tried calling Butterworth but got no one . This follow up i did was around June we are now in September and still i have no communication from any of these stores seens February ive been waiting. At this point i want my money back , i dont want the coffee table i want my money back so my mother can go buy herself a coffee table somewhere else . Monday i emailed there customers service and the response i got was an email from them asking for my id number and contact details i sent them immediately on that same monday , it is now wensday no one has reached out or assured me they looking into the matter i reach out today again and still no one responded and id think thats what customers service is for to assure your customers not to worry you are handling the matter . Hello Peter , please help me get my coffee table money back from this shop so my mother can buy herself a coffee table elsewhere cause i think this is ridiculous and im very disappointed with the store I really thought Bears was trusted seens it has been around for years .

A.M