BEARS DOES NOT REALLY CARE !!!

I bough a chest of drawers that costs R3 999.95 in April 2014. In September 2014 I reported that the runners of the drawer is broken. I didn't get assistance until January 2015. In March 2015 I got a job number and the supplier to Bears Stores is Bravo. They informed me that they cannot replace or repair the chest of drawers as the complaint was sent to them 6 months after I had reported the damage to the store. Now I am stuck in the middle of the store, the call centre and the supplier (Bravo) trying to resolve this. Apparently Bears stores had been bought over by Lewis and that was the main reason for the delay. However I don't see why I must suffer for there internal issue...I am the customer and I'm at my wits end with this. I don't appreciate been told that I am liable for the repairs for the item as it is clearly a manufacturing fault and bad quality. Bears Doesn't Not Really Care about You