Bears Burgersfort Mall tedious processes, lacks customer centric

<p>Words can't explain how exhaustingly disappointed I am in the substandard and tedious process offered to us at Bears Burgersfort Mall.</p> <p>On the 21 Dec 2016 a store clerk double debited my card on a payment of R2050.00 , R4100.00 was deducted from my card despite me telling him it went through the 1st time, after that we were told in order to get the overpaid amount back I had to get a statement from the bank to prove that the money came from my account, of which I did sure enough.</p> <p>After that when we requested the refund we were now apparently told that the store did not have any funds and that we needed to wait for customers to come in and pay 1 by 1 until the monies was enough to refund us, so we basically had to wait.</p> <p>I can tell you that it's the 6th of January 2017 now and I still don't have my refund yet, every time I call the store the manager tells me to just wait and that the money is not complete, January has obviously also taken its toe on me and now I have to suffer because of someone else's ******** mistake, whiles the store manager keeps telling me that the money is not in yet, without even expressing what I believe to be a heartfelt shame towards this debacle since its not even my fault. <br />I have been calling the store for over a week now and am starting to feel like I'm a nuisance, this is not what we bargained for when we took an account at bears, and I'm deeply disappointed beyond shock to say the least. The stuff seem friendly and all but the element of professionalism and client centric is just just not in that store. May someone please assist!!! Teboho ********** <br ********** <p> </p>