Bears are making stories they don't want to refund

have bought a kitchen scheme at Bears Pretoria in Andries street. I have paid cash R13250.00 but they failed to deliver on the agreed date they I've requested my money back. Since 24/10/2015 all I'm getting from the money \we will call you as soon as the money become available". Since the 24 th of October they have not received my R13250.00 how true is that or they are just playing games. I will never buy from Bears and I will spread the bad service I've get at Bears on the internet and social networks. I'm sick of that store I hate to even see the adverts of that store"""