Bears after sales service is very bad

I have logged a review before about bad service at Bears George. The bed was replaced with the same one as I did complain about back aches about 1 week after the review. I was phoned by Bears to ask to close the complaint and put a better review on. The remote would have been ordered and my son would have received it after 5 weeks. It has 2 months now and we have to wait another 2 weeks. I have asked the branch to remove Janco Minnaar from the calling list as these calls get irritating and the service is not up to standard. You are quick to sell something but when there is a problem no one cares. I will not change the review for people are not doing their job.