Bears after sales service is very bad

My son baught 3 items from Bears Furnitires George branch. The hi-fi was a managers special that came without a remote. They would have made a plan and get my son a remote. We are still waiting. He baught a Seely bed that was suppose to be the best quality. My son baught the bed for me and ever since I am sleeping on the bed I wake up with back aches that I cant move or turn to the other side. My shoulders are also giving me problems all of a sudden. I am more on pain tablets than anything else. The bed has soften and is falling in. I complained at the store and was told to wait for the stock clerk to come from her off days. I had to keep going to the store to complain. This company is quick forcing a person to buy but their after sales is terrible. I want you to never phone Janco Minnaar to buy from Bears ever again. You stay open till 20:00 and force your sales persons to do sales but after buying from Bears the service is very bad. Mariette Minnaar