Beares/Lewis stores, worst customer service! Never again!

Worst experience ever! First time having an account opened I decided to take credit at beares because they have been around for a while and are supposed to have great quality! Firstly they delivered a broken cabinet, I notified them immediately about this and was advised that it would be replaced. It took them over a month to collect a broken cabinet after a lot of back and forth, me having to contact them for an update and they could never give me a straight answer, nobody ever knew what was going on or what the next steps were. Now I am sitting with an incomplete bedroom set. They already took a month to collect their excuse of a cabinet and now they cannot stick to their timescale for my replacement, they say 48hrs and I give them extra time before calling again, and when I do the answer is "I don't know sir, we are waiting" "I'm not sure what is happening" "our suppliers are far" What happened to customer service? Why can you not keep your customers informed? Why is that there are no communication between departments because I've been transferred from department to department and nobody knew what the other was doing Now I am expected to pay for something that I don't have!? They are quick to call for late payments but cannot call to keep their customers informed!? What a damn joke! It's not like it was cheap or free! I just need this sorted out, this is unexpectable! They way I feel right now I will have my contract canceled and they can come and collect their good! Cheap and flimsy products we are being over charged for!