Beares Vereeniging branch is a ****

My mother in law bought a Kelvinator 4 plate stove and a Grandiose white kitchen unit back in 2019. The oven doesn't work and the door panel that was delivered was broken up to this day nothing has been fixed. The store manager and the sales lady were made aware of the situation when the goods were delivered and they told us that due to Covid regulations the process might take long. Yes, we understood but it's been 3 years now nothing has been done. 2 weeks ago I went to the store to find out what take them this long, the manager "Meroncia" wasn't even interested I even suggested that they can replace the door panel with the glass panel as the supplier doesn't have those anymore. She looked at me in the eyes with attitude and she said where will she get the glass panel from. I asked her for email address she gave me invalid email ***. People must stop buying at Lewis and Beares in Vereeniging branch. They take advantage of their customers. Vereeniging branch 🚩🚩🚩 RED FLAG people must be warned. I sent their head office emails a week ago but they never bothered to come back to us.