Beares Really Cares About WHO?

Beares Paarl /Head Office /Mrs.May after several calls and follow ups from my side...I don't no how to express myself anymore...3 Months after I have signed up for a debit order (whereby I also complained about my laptop that is only working while it is on charge,the lady promise me that they will come and collect it and fixing will be arranged)I have noticed (last week for the 1 st time)that my Beares debit order went off twice on a monthly basis...I have called the Paarl branch several times (only to hear how sorry they are and they will get back to me) I've decided to contact head office..head office informed me that they have not received such a complain from Paarl branch as yet,but are also sorry and wants to know how I would like to solve this,they will ask a agent to call me on Friday to discuss further arrangements .As to date I have done all the phoning without proper answers and only myself is getting back to me...Can we at least try to solve this before Christmas!!!