KO
Karla O

1 reviews | Active since Nov 2024

15 Nov 2024, 13:34

Beares Mbombela: Caller Harassment

My initial experience with Beares was fantastic. After making my purchase, they called me weekly. Every week I communicated that I am not interested in making a purchase and that I would come into the store should I be interested again. This type of feedback was given weekly. As a call center agent, I respect people that have to do calls. I later started saying "please stop calling me, I am not interested, please remove my name and number from your contact list." This request was ignored and they continued to contact me! I later got extremely upset and said you are now harassing me because I have asked weekly for a year that you stop calling me. Til this day I still get calls. You block one number the other pops up! Its really left a bad taste in my mouth as I am now no longer interested in ever purchasing from Beares in Mbombela again.

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Replies (2)
Beares
Beares's reply15 Nov 2024, 16:35
Official
We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.
Beares
Beares's reply16 Nov 2024, 10:31
Official
More information was requested via email.