NM
Nandipha M

1 reviews | Active since May 2022

20 May 2022, 22:17

Beares Kempton Park

From when I began the process of purchasing furniture through a credit facility, the service has been horrific. They incorrectly entered payment details which caused me to miss payments, then they constantly harassed me, coming to my workplace and home demanding funds that I agreed to pay via D/O. Over and above that, I ordered a king size bedroom suite and they delivered a double size. When I kept calling for them to rectify this, they promised to change it but never fulfilled their promise. During the times when they kept demanding money, they would suggest me sending the money through ewallet and into their personal cash send accounts. Which I initially did but after receiving my statement, the amount reflected arrears that I had never known. I'm disgusted by their service even when trying to rectify this because even the call centre consultants have bad customer service to a point where I never even got the assistance I needed.

0
Replies (3)
Beares
Beares's reply23 May 2022, 08:12
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is:  763138

Beares
Beares's reply24 May 2022, 16:18
Official
Dear Miss Mbeka,

Our attempts to contact you has been unsuccessful.

Please contact Carol on ***w.r.t your complaint

Yours faithfully,
Lewis Stores
Beares
Beares's reply27 May 2022, 09:21
Official
 Dear Miss Mbeka,

Our attempts to contact you has been unsuccessful.

Please contact Carol on ***w.r.t your complaint

Yours faithfully,
Lewis Stores