Bad sofa quality at Beares

Please help me. I bought sofas at Beares Polokwane 2019 for my parents, within 8months on purchasing, the leather started peeling off. We called the store to come pick them up and fix them. They say they want some code underneath the sofa which my dad checked and it's not there. The R21000 leather that I trusted to be of atleast good quality is so bad right now, my mom cried about it,we tried to get help still nothing. It was so embarrassing when my mom passed away, people were sitting on torn sofas. Even today, they never helped me. That time they call you so fast to make a payment but they don't take care of their customers. I am not happy, my dad is even thinking of getting a bakkie, take the sofas to the store, we rather sit on alcohol crates. I need help, what can we do?