Bad service

I did a application for credit last week I was told I could by for 60 000 I selected the items I wanted next thing you know Im told about they are waiting for OTB like how should I know what the hell that is until now no feedback Today I decided to contact the customer care line where by they said they CANT assist me by doing a follow up I should call the branch myself WHAT KIND OF SERVICE IS THAT to be told call them yourself no sense of customer service.