Bad service and irregular practice

Hi,

I feel compelled to reach out to you regarding the atrocious service I have been experiencing from Bears Furniture shop KemptonPark. In October 2024, I made the decision to purchase a lounge couch from their store, only to be met with disappointment shortly thereafter. Within two to three weeks of receiving the couch, it became apparent that it was riddled with faults.

Despite reporting these issues promptly, I have been subjected to a never-ending cycle of frustration and inconvenience. I am expected to continue making monthly installment payments with a smile on my face, all the while being stuck with a couch that fails to meet even the most basic standards of quality. The only response I receive from the staff at Bears Furniture is to resend my bank statement and reapply for a new couch. How am I expected to do this when the onus should be on them to replace a faulty product that was reported within the warranty period?

The store manager, Connie, and the salesperson, Connie, have been utterly unhelpful in resolving this matter. It is as if they view addressing my concerns as a favor rather than a basic obligation of customer service. Meanwhile, they continue to expect timely payments from me as if everything is running smoothly.

I am beyond frustrated and disappointed with the lack of accountability and professionalism displayed by Bears Furniture shop. As a loyal customer who has upheld my end of the agreement, I demand better treatment and a resolution to this matter without further delay. I urge you to intervene on my behalf and ensure that my grievances are addressed promptly and appropriately.

Thank you .