Bad service and empty promises

I bought some furniture from Beares Paarl on the 8th of February 2025, it took them forever to deliver my stuff, and not even at the same time the deliveries occurred over a period of time after numerous calls and fights with them. However one product was not in stock and I was promised that they will source it from other branches. Needless to say that today 22 March I am still fighting for this, up and down between the shop, leaving messages, getting promises but no delivery, I was also promised a gift with my purchase which also never happened. I open up complaints with the Lewis group and still nothing. Whereto from here, they are very eager to deduct the monthly debit order but not so eager when it gets to service