Bad Service and Communication

I bought a laptop from the store, that got damaged and I got to claim a new one through the insurance. I waited for over a month for the laptop. I first had to call to find out when I will receive it, they told me they found one in Kimberly and will hear from the Courier on when they'll get it. The second time they called me telling me that they found one in P.E and that I should expect to get it Friday(11/04/2025), due to the fact that I was working I told them that I would come on Saturday (12/04/2025). I went to the storeand was informed that the laptop hasn't arrived and that they'll call the Upington branch to find out how far it is. Later one of the employees came to with feedback saying she called the Queenstown branch and that they gave the courier company the laptop but couldn't get ahold of them to find out when we should expect it. The lady then told me to come on Monday (14/04/2025). Due to the delay that caused frustration, I wrote them and email requesting to cancel my contract with them. I got a call from a family member who works there whom I believe they asked to convince to not cancel it, telling me that the laptop arrived, which was on Tuesday (15/02/2025). The manager later also called me and I explained to her that I used the laptop to generate an additional income and that I am in desperate need of it. She then asked me to come fetch it that day before they closed and I couldn't do so due to work. I told her that I would ask my father to help me handle in the damaged one so they can give him the new one. On Thursday(17/04/2025), my father went to the store to fetch the laptop but they didn't give him, for what reason? I don't know.

I then called asking what's happening and she asked that I should come fetch it, I again couldn't because of work. I asked her to come drop it at our house as that's what she told my father they'd do. I told her there'll be people at home and that she should drop it. She said she will arrange for it to be done.

I arrived at home with no laptop. The worst thing is the fact that they couldn't even call to notify me that they won't be able to deliver it. What hurts me the most is that I trusted them, I told some of my clients that I will deliver some of their projects as soon as I get home, only to find nothing at home.

I know really don't know what to do or say, I'm disappointed, hurt and I don't even trust them any longer causes WOW 😩

So what's our way forward Beares ?🤷🏽 Because it doesn't seem like you "Care" the way your slogan say you do.