bad service

the service was pathetic immediately after signing up the contract.the sales agent did her part making sure that i submit all the documents guiding me from point of sale until the cash back sagga started. my goods were delivered at 19H00pm which i was told it will be at 9am i didn't go to work waited until 19h00 which they delivered 2 items instead of 3 the story was the manager at the warehouse was absent no one could sign for the item to be dispatched which i understood.i was advise that cash back will be available on saturday or sunday no one contacted me which i called the sales agent to check on what was the delay about she advise me to call the store one of the ladies by the name of Mokgadi told me they can not keep money at the store which i was advise to knock off early yesterday to collect half of the money how pathetic is that. i told them i can only try to go to the store on thursday which the same Mokgadi said i have to come to the store and wait until another customer makes a cash payment if not i'll have to come back weekend. i called ***. which i was transferred 16 times to customer service and line gets disconnected. on call 17 an agent by the name of Nosipho picked the call and told me the team leader will call she's on tea its 27 minutes later no call.i'm so disappointed by the service i received i once bought items at protea gardens mall the service was superb and that's why i decide to make the purchase again but TEMBISA MALL BEARS IS THE WORSE YOU SHOULD CHANGE THAT STAFF AND ALLOCATE MANAGER NOT THAT IF SOMEONE IS NOT AT THE SHOP THEY WILL TELL YOU THE MANAGER IS NOT AVAILABLE.