Bad quality worst customer service

Bought a bedroom suite during May 2017. The foot end broke off a few months later. The store replaced the bed part. During Dec the same part broke off again. I informed the store, they came and inspected it. Up to now 04/04/2018 i have been battling with Beares to replace it . I have spoken to the store manager several times as well as the consumer line. No response, no action from the store. I am paying R18 000 for a bedroom suite that is broken. The worst customer service i have ever seen. Bad quality goods sold.