Bad quality products and horrible customer services!!!!

Item: Beares
Rating: 1
Author: P N

Bad quality of products and bad customer services.

My mom bought a bed on 25 June cash, within two months it broke, she went to the store end of Aug. She was told that the manager will call her - the manager did not.

On 25 Sept I called the customer care on her behalf, they promised feedback by the 28 Sept. Up to today there has been no feedback. I tried again calling and I am being sent from pillar to post no one is assisting.

Very bad quality and customer services.

Helpful (0)

Replies (3)

Beares's replyOfficial

05 Oct 2020, 14:14

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 693482

Beares's reply05 Oct 2020, 14:14

Official

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 693482

Beares's replyOfficial

06 Oct 2020, 14:25

Dear Miss Lunyawo

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis

Beares's reply06 Oct 2020, 14:25

Official

Dear Miss Lunyawo

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis

P N's updateReviewer Update

07 Oct 2020, 10:47

Thank you so much Carol and the Lewis group.

P N's update07 Oct 2020, 10:47

Reviewer Update

Thank you so much Carol and the Lewis group.