mJ
moloto J

1 reviews | Active since Jun 2017

23 Jun 2017, 12:00

bad customer treatment.

<p>i went to bears furnishers pretoria&nbsp;thabo sehume street(former andries street)&nbsp;wanted to buy a bed , the bed i wanted was very expensive and this other one i didnt like , so i was leaving the shop the sale person asked how much did you want to spend and i rep**** 7000 to 11 000 if is expensive, he said i can buy this for you with staff/special price and i asked is that possible he said yes, i gave him 11 000 thousand and he gave me the receipt which now they say is not a valid receipt but a customer order receipt, after some few days when i see the bad is not delivered i went to the shop and i wqas told he resigned by sms and he was not a permanent stuff , they were waiting for head office to hire him permanent and the head office find that simon was dismissed from electric express ,&nbsp;the head office which is called lewis group&nbsp;told me&nbsp;they wont be able to help me because simon was not their&nbsp;&nbsp;employee and is not on their pay roll, he was at the shop using their receipts ,stamp&nbsp; and other&nbsp; material sitting on their desk now they tell me he is not their employee and they cannot give me a bed , as i have been irresponsible , i believe if i am irresponsible they are even worse because they employed ***** people and as result customers or the community are at risk because of that,&nbsp; i was at the shop two customer came complaining about the very same simon and the shop does not care they only care about money , we lost our money because of the person they hired and believe they must companste us even if is not money but with the product we inteded to buy.</p>

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Replies (2)
Beares
Beares's reply23 Jun 2017, 13:37
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 572469

Beares
Beares's reply29 Jun 2017, 08:07
Official

Please be advised that the matter has been resolved amicably.