1 reviews | Active since Jun 2017
bad customer treatment.
<p>i went to bears furnishers pretoria thabo sehume street(former andries street) wanted to buy a bed , the bed i wanted was very expensive and this other one i didnt like , so i was leaving the shop the sale person asked how much did you want to spend and i rep**** 7000 to 11 000 if is expensive, he said i can buy this for you with staff/special price and i asked is that possible he said yes, i gave him 11 000 thousand and he gave me the receipt which now they say is not a valid receipt but a customer order receipt, after some few days when i see the bad is not delivered i went to the shop and i wqas told he resigned by sms and he was not a permanent stuff , they were waiting for head office to hire him permanent and the head office find that simon was dismissed from electric express , the head office which is called lewis group told me they wont be able to help me because simon was not their employee and is not on their pay roll, he was at the shop using their receipts ,stamp and other material sitting on their desk now they tell me he is not their employee and they cannot give me a bed , as i have been irresponsible , i believe if i am irresponsible they are even worse because they employed ***** people and as result customers or the community are at risk because of that, i was at the shop two customer came complaining about the very same simon and the shop does not care they only care about money , we lost our money because of the person they hired and believe they must companste us even if is not money but with the product we inteded to buy.</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 572469
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 572469
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.
