Bad customer service

After paying R86000 on credit in 2019,for lounge suites at beares mamelodi mahube max city and assisted by the lady called Meisie.to cut the story short,within a year the couches were already fixed twice...2021 the lounge suite's leather started peeling out,we informed the lady but nothing happend.everytume we have to call them for followup,the only thing they cared about was paying the installment nothing else.everytime we made a call they are taking us from pillar to post,EXCUSES!!they would say we should send them pics,the manager has resigned,we have a new regional manager,we are still waiting for authorisation.until early this year we went to the branch.....nothing happened,we approached the head office,still they did not assist us with anything...later they said the company will help us with 40% and we should pay 60% to the upholstery.they have send their nearest branch in Limpopo to come and fetch the lounge suite on the 22nd of April up to date they are not yet fixed and they have brought them back to our house.we have made quotes and also with the assistance of the Limpopo branch..they are still waiting for authorisation.Bears furniture store I feel like they are taking advantage and ****** us with their ****,cheap material for alot of money.they are not helping customers.they have a poor customer servic.if you are thinking of buying anything from beares..Think again.Mamelodi mahube branch customer's service sucks😭😭