Bad customer service

Bad service and experience I got to receive from Beares Tembisa Mall branch to their head office,last month I made a purchase of a bedroom suites that took a week to be delivered,on the time of assembly that also took another week, after I called them a million times I have realised that the headboard and the pedestal mirror was broken and immediately I reported the matter with the manager and even today the matter is not resolved, I even contacted their head office still nothing happened.. I'm stuck here with a broken headboard. the worst part of it is that the manager will never call me atleast and give an update I'm the one who will always call her to follow up...Today they have debited my account and the debit order was authorised for the 31st, I called the very same manager to check for me why the debit order went through today and not end of the month even now she hasn't called me back as promised.. Beares can you please come get your furniture and refund back my money I want nothing to do with you.