Bad Bad Service

I have 2 issues with Beares Mossel Bay. 1. I bought a Fridge at Beares with which I took out Maintenance as well. Last year I reported that the fridge was faulty, they then send someone to have a look at it. Two days later the fridge did the same as before I went back and report the same problem again. After waiting and waiting for months and after going to the store for months and months with the same problem I received a call from Head office saying they won’t be able to repair the fridge as the maintenance had collapse . I've tried to explain that this was reported at the store long ago. So I went back to the store the Guy who helped me looked on the system and said according to the system this was reported only two months ago after the Maintenance had collapsed. Clearly someone never did their job. After Long Discussions with the manager I was told that they will come pick up the fridge get a quote and I have to pay which I think it’s unacceptable.

2. Secondly I feel as I was taken for a fool by the sales person no longer working there anymore when I bought a new gas stove and extractor fan…. Some time ago we had a fire at our house where both equipment was damaged beyond repair. As I was explained at the store the time I bought these two products I have insurance which covers damages and retrenchments etc. Cause I believed them I never read the contract and just signed it(which I should have read). I’m a regular at this store where I have bought basically all my furniture which include two lounge suits. Never the less I went back to the store they showed me that I was only covered for disability , so now I must pay for stuff I don’t have cause I trusted what they have said. That’s why I won’t encourage anyone to buy their

Never just sign contracts even if the its too long to read … go through it