Bad bad bad service

My name is gloria kruger i opened an account with beares furniture store in Wynberg Cape Town on the 5th 12 2019 a wall unit was part of the purchase. On the day of delivery my son accepted the goods and pointed out the damage on the wall unit they looked and said it came from the store like that and left wothout the damaged wall unit. When i came from night shift i took pics of the damage called hilton the manager and forwarded the pics to his cell phone. He said he will get back to me a week went by with nothing happening. I got hold of the sales lady and she said the isssue will be sorted out by that friday. By the folowing wednesday i started calling again and it aewmed he could not remember and after repeating myself he remembered and said he will come back to me which never hapened. After a number ph calls i received no joy out of the manager. Saterday past the promise was that a new unit will be delivered and it will be assembled at my house. I then requested that delivery must take place late afternoon as there will be no one home in the morning. I called at to with no one ansewring the ph. On Sunday i called again and had the opertunity to speak to the area manager she informed me that he is busy with a client but will return my call as soon as he is done which also did not happen hapened. After a couple of hours i phoned again and was told that the manager was at the warehouse and that was the last i heard of beares Mrs G Kruger *** Or ***