Bad attitude at Bears

My Wife took Me a laptop on Her account, I also got an account at bears ,that was first My home store , in the weer I put on the laptop wanted to punch in the password but the middle bar buttons didn't want to work, so today My Wife and Myself went to go and report the problem, My Wife told sales lady the problem than the manager told My Wife she must pay if its water or chips that went in there , so I told him the story and told him am I going to wait on it for a month or two for it because I use it for my work and the thing is faulty and they going to send it away for some time , why don't replace it with a new one than he said no we don't work like that with a attitude so I told him it was a mistake taking the thing by them than he said said sorry for my problem and walk away so I got cross told him you not sorry you don't worry about Our problem they already got the sale and we must just pay for the faulty product, I'm not paying that account before My problem get sorted out thank You