LM
Lesiba M
1 reviews | Active since Jan 2023
26 Jan 2023, 09:37
Bad after sales services
I bought a fridge from Bearers Pretoria November 2022 , 2 days later the water dispenser was already leaking , Called the store to come fix it but they only came in to take the water tank promising that it would be fixed in 2 days until today 26 January 2023 the fridge hasn’t been fixed , spoke to their brunch manager who doesn’t even care , told me that he is busy with other cases , yet am stuck with a faulty fridge whilst they debiting my account every month.
Bad after sales services ever!!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Beares's replyOfficial
27 Jan 2023, 09:40 We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 795288
Our reference number is: 795288
Beares's reply27 Jan 2023, 09:40
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 795288
Our reference number is: 795288
LM
Lesiba M's updateReviewer Update
27 Jan 2023, 09:54Acknowledge?
Already lost 2 days of work this week never mind last year because of them promising to come and never do , told them the fridge was makings a noise at night they couldn’t care less . Received a call in the middle of my meeting telling me that they on their way , Bears is very *********** , inconsiderate and unprofessional , realised that I can never win this unless I seek legal rep because I can only wonder how many times I will be calling them because of this s**** of a fridge
Already lost 2 days of work this week never mind last year because of them promising to come and never do , told them the fridge was makings a noise at night they couldn’t care less . Received a call in the middle of my meeting telling me that they on their way , Bears is very *********** , inconsiderate and unprofessional , realised that I can never win this unless I seek legal rep because I can only wonder how many times I will be calling them because of this s**** of a fridge
LM
Lesiba M's update27 Jan 2023, 09:54
Reviewer Update
Acknowledge?
Already lost 2 days of work this week never mind last year because of them promising to come and never do , told them the fridge was makings a noise at night they couldn’t care less . Received a call in the middle of my meeting telling me that they on their way , Bears is very *********** , inconsiderate and unprofessional , realised that I can never win this unless I seek legal rep because I can only wonder how many times I will be calling them because of this s**** of a fridge
Already lost 2 days of work this week never mind last year because of them promising to come and never do , told them the fridge was makings a noise at night they couldn’t care less . Received a call in the middle of my meeting telling me that they on their way , Bears is very *********** , inconsiderate and unprofessional , realised that I can never win this unless I seek legal rep because I can only wonder how many times I will be calling them because of this s**** of a fridge
Beares's replyOfficial
27 Jan 2023, 14:21Thank you for bringing the above to our attention.
Beares's reply27 Jan 2023, 14:21
Official
Thank you for bringing the above to our attention.
Beares's replyOfficial
30 Jan 2023, 11:49Dear Mr Matsimela,
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Beares's reply30 Jan 2023, 11:49
Official
Dear Mr Matsimela,
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
LM
Lesiba M's updateReviewer Update
30 Jan 2023, 22:14Thank you Bears for resolving my fridge issues.
I received a brand new fridge this morning , just hoping for the best , but thus far am glad to say my issue has finally been resolved and the manager gave me a blanket as a token of apology .
Thank you
I received a brand new fridge this morning , just hoping for the best , but thus far am glad to say my issue has finally been resolved and the manager gave me a blanket as a token of apology .
Thank you
LM
Lesiba M's update30 Jan 2023, 22:14
Reviewer Update
Thank you Bears for resolving my fridge issues.
I received a brand new fridge this morning , just hoping for the best , but thus far am glad to say my issue has finally been resolved and the manager gave me a blanket as a token of apology .
Thank you
I received a brand new fridge this morning , just hoping for the best , but thus far am glad to say my issue has finally been resolved and the manager gave me a blanket as a token of apology .
Thank you