After sales service sucks!

We purchased a lounge suite R 20 000.00 (cash) from the Kathu Beares branch in January 2015.<br> Delivery was mid-January. On the 4th of April we returned to the store with a complaint that the suite quality was poor and the state of the suite after only three months is really not acceptable as it is only my husband and I at home. I took photos at home and forwarded them to Annatjie in the store on the day of the visit.<br> I was really appalled and demanded a refund as the suite is most definitely not worth it! Unfortunately they could not do that, understandably so, because of the 1 year warranty and informed us that the suite needs to go back for repair, at which I was furious because we only barely had it 3 months and I paid cash for it! Subsequent arrangements for collection and taken back to them (Kathu/Upington) for repair, have still not been met. Initially, assurance was given that we would have a suite on 'loan' during the time that ours will not be available. Enquires made on progress of complaint and collection of the suite 16 May, I was told that they do not process complaints on a Saturday after we had already reported it early in April! To date No solution yet. HELP!