ABUSE OF ELDERLY PERSON

Am writing this complaint on behalf of my mother who is a domestic worker, it is understood by me that if a client is willing to pay and stating that shes having financial problems at the moment that the finance house should assist... my mom bought a tv and a bed at beares her instalment is 900 per month, we have had two funerals in which this has strained. she called and asked they please further extend her months and reduce the amount to atleats 500 each month, she was told she cant get any of that and if she doesn't pay they will fetch the staff, firstly the tv is self is facing down at this moment looks like the *****s aren't tough. I fail to understand why they cant offer my mom a cooling period she has had a lot to deal with n your assistance would be highly appiciated given this is someone whom wants to PAY EVERY MONTH. I feel shes being abused by the staff, what is even worse is that one of the staff asked my mom to send money to her and she pays for her, even now we haven't received an updated statement, am just unhappy how our parents are being treated because of lack of education, these people just want to make a sale... ****ed daughter.