Waste of time and effort

I feel like a brand like beard boys should be honest if they offer a product and not waste customers times, have them come to the branch to be told that they can't do this type of beard dye after confirming with their social media consultant. And get turn back after waiting at the store for more than 30 mins. Its really not on. Will rather stick to other brands who want to service men with beards. 0 rate service..