Chatsworth Bean Tree Cafe

Good day.

I would like to raise an official complaint for the BeanTree Cafe in Chatsworth.

Last Saturday (23/03/2024) my husband and I ate at the Cafe. We had the chicken tikka schwarma which was amazing. We decided to go back for it yesterday (30/03/2024).

Service levels were non existent. We waited a while before someone took our order. After 15 minutes we were told they were out of the wraps used to make shwarmas. We were asked to order something else which we declined. Then we were told the wraps are being made. We waited another 45 minutes and the food arrived.

It looked amazing, however, after the first bite we realized it was inedible as it was extremely hot. Hot is an understatement, it was filled with chilli. My husband ate a few bites and started sweating. I took a few bites and the burn was so bad, I had tears streaming down my eyes.

We called a waitress who called the manageress. All she did was apologize. We were then asked to pay for both uneaten meals. We paid and left extremely disappointed and hungry.

I am 36 weeks pregnant and all I wanted was a tasty meal, instead it was just a big disappointment. To make it worse, whilst still at the Chatsworth center we both had violent diarrhea which has continued all night and still has not stopped. This is definitely due to the extreme chilli in the schwarmas as that was the only thing we ate yesterday.

We were not the only ones to complain, many other customers had different complaints. Some people were fed up of waiting to be attended to and walked out.